Network Technician |
| September 13, 2010 - February 22, 2014 |
| Location: | Nashville, TN |
| Salary Range: | 40,000.00 |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Yes |
| Employment Type: | Full Time |
| Department: | IT |
| Description: | Immediate opening for an experienced Network Technician. This is a high level position that requires strong technical troubleshooting skills and real world onsite experience setting up, supporting, maintaining and troubleshooting Microsoft server networks/domains.
A minimum of MCP certification is required. |
| Duties: | Troubleshoot hardware, software, network and connectivity issues - Onsite and remote
Installation of medical software solutions
Clearly document customer issues and resolutions on a timely basis
Setting and meeting expectations & commitments to clients regarding follow up and issue resolution
Client interaction both via phone and face-to-face which may involve conflict resolution
Willingness to own the issue regardless of whether or not you can personally provide the solution
Work with the team to prioritize support issues while maintaining high customer satisfaction
Create knowledge base documentation as required
Manage escalation and tracking of support incidents
Participate in team meetings representing command center issues
Back-up first line phone support to clients and Technicians |
| Qualifications: | 3-5 years minimum server setup and troubleshooting support. If your only experience with Active Directory is adding and deleting users, this job is not for you!
Strong experience with enterprise level firewall and network equipment
Strong troubleshooting skills
Strong verbal and written communication skills
Ability to work in a deadline driven environment
Learns and adapts quickly to new hardware/software/network systems
Prior experience in an inbound call center environment preferred
Experience with Windows 9x-Vista Operating setup and administration
Some networking knowledge (subnets, firewall concepts, ports, switches, hubs, DNS and routing)
Hands on experience repairing/replacing hardware components
Experience with virtualization
A+ Certification for hardware and software or educational equivalent required
Industry Certification (MCDST, MCSA, A+, Network +) an asset |
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